Our return policy lasts 15 days. If 15 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To qualify for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Morocco : Our return policy lasts 7 days.
Other items that cannot be returned:
* Gift cards
To make a return, you must present us with a receipt or proof of purchase. For all returns, please send the items to the following address: MOLATO UW, 9 rue arroz secteur 11 Hay riad Rabat.
There are some situations where only a partial refund is granted: (if applicable)
* Any item that is not in its original condition, that is damaged or that has some parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.
Refunds (if any)
Once we have received and inspected the returned item, we will email you to confirm that we have received it. We will also inform you of our decision regarding the approval or rejection of your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first. Next, contact your credit card company as there may be a delay before your refund is officially posted. Then, contact your bank. There is often a processing time required before a refund is posted. If after completing all of these steps you have not received your refund, please contact us at firstname.lastname@example.org.
Items on sale (if applicable)
We also refund items that are on sale on our site.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, please e-mail us to email@example.com and send us your item to 9 rue arroz secteur 11 Hay riad Rabat,
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $45, you should consider using a shipping service that allows you to track the shipment or purchase shipping insurance. We do not guarantee that we will receive the item you return.
For all return requests, thanks for contacting us at firstname.lastname@example.org